Return & Refund Policy
Returns
We want you to be completely satisfied with your purchase from LustBond. If for any reason you are not satisfied with your order, we offer a hassle-free return policy.
- Eligibility: Returns are accepted within 30 days from the date of delivery.
- Condition: Items must be unused, in original packaging, and in resalable condition.
- Non-Returnable Items: Some items, such as intimate apparel, custom-made products, and gift cards, cannot be returned for hygiene and safety reasons.
Return Process
To initiate a return, please contact our customer service team at contact@lustbond.com with your order number and details of the item(s) you wish to return. We will provide you with instructions on how to return your items.
Refunds
Once your returned item is received and inspected, we will process your refund. Refunds will be issued to the original payment method, and the amount will be credited to your account within 7-10 business days, depending on your bank or payment provider.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item. We will ensure your return is processed promptly.
Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for your return, as we cannot guarantee we will receive your returned item.